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Credits, what uses them, and the notice at 80%

See how many credits you have, what each action costs, and what happens when they run low

Updated 11 October 2026

Credits are the one thing SpamCipher charges for by use. Checking an address, finding an address, asking Cipher AI to write or score something, and a full Domain Health scan each use a few credits. Sending, mailboxes, warm-up, the CRM and automations are free. This guide shows where to see your balance, what uses it, and what happens at 80%.

Note: What each action costs: 1 credit per email address verified, 2 per address found, 5 per AI call (a draft, a scored signal, an agent step), 10 per full Domain Health scan. An UNKNOWN verification is never charged, and an AI call that fails to answer costs nothing.
Note: Two balances: your monthly plan credits reset every month, and your pay-as-you-go balance never expires. SpamCipher uses the monthly credits first and only then the balance.
Note: Sending on a free or pay-as-you-go workspace: every credit you have ever received adds 1.25 emails you may send, for life. At 80% of that allowance a notice appears on the Campaigns page saying where more comes from. At 100% sending holds: your campaigns keep their place and nothing fails, and they carry on as soon as you buy a pack or move to SpamCipher ONE, which sends without a limit.

Before you start

  • A SpamCipher account
  • About 4 minutes

See your credits

Step 1: Open Plan & Usage

  • Click Plan & Usage at the top right of any page.

Step 2: Read the two balances

  • Monthly plan credits shows what is left of this month's credits and how many you have used. It resets on your billing date.
  • Pay-as-you-go balance is what you bought as one-time packs. It never expires and is used after the monthly credits.
  • The line above them lists what each action costs.

Step 3: See where your credits went

  • Click the receipt button on the right of the page.
  • Where your credits went groups the last 7, 30 or 90 days by what used them.
  • Click See every charge, line by line for each charge with its date.

When credits run low

Step 4: The sending allowance and the notice at 80%

  • On a workspace that is not on SpamCipher ONE, the Sending section shows how many campaign emails your credits allow. Every credit adds 1.25 sends.
  • At 80% a notice appears on the Campaigns page. At 100% campaigns hold their place and carry on as soon as more credits arrive.
  • On SpamCipher ONE, sending has no limit, which is what this workspace shows.

Step 5: Buy more

  • Under Buy credits, pick a pack. Bigger packs cost less per credit.
  • Packs never expire, and the credits are in your balance as soon as the payment goes through.

Troubleshooting

My monthly credits went down more than I expected

Open Where your credits went and look at the last 7 days. An agent that runs daily and Cipher AI answers use 5 credits a call; a bulk check uses 1 per address.

A verification used a credit but the result is UNKNOWN

UNKNOWN is never charged. If the ledger shows a charge for it, the address was checked as part of a batch that also had charged results; write to support with the line from the ledger.

My campaigns stopped and the page says sending is on hold

Your sending allowance is used up. Buy a credit pack, or move to SpamCipher ONE on Buy Credits, and sending resumes on its own.