Why is my campaign held or paused?
Find the reason SpamCipher shows, fix it, and start sending again
Updated 10 October 2026
A campaign stops sending in one of three ways. You or a teammate paused it, SpamCipher paused it to protect your sending, or it is still active but something is holding it back. The campaign page says which, in words, and links to the page where you fix it.
Find the reason
Step 1: Open Campaigns
- In the left menu, point to the paper plane icon to open Outreach.
- Click Campaigns.
Step 2: Read the reason in the list
- A campaign SpamCipher paused shows auto-paused in the Status column.
- The reason is written under the campaign's name.
Step 3: Open the campaign
- Click the campaign to open it.
- The same reason is shown under its name, next to its status.
Step 4: Check an active campaign that is not sending
- A campaign can be active and still not send. Next to its status, it says why, for example Outside its sending schedule or Unverified leads held.
- Each reason has an Open link to the page where you fix it.
Fix it and start again
Step 5: Fix what the reason names
- Each reason below says where to fix it.
- For a schedule that ended, open the Mailboxes tab, click Schedule and pick a later date under Ends.
Step 6: Launch it again
- Click Launch campaign in the top right.
- The reason clears and the campaign is active again. If the problem is still there, SpamCipher pauses it again with a new reason.
Troubleshooting
It says auto-paused and that sends bounced over the 5% limit
More than 5% of this campaign's emails in the last 7 days bounced, after at least 100 sends. Remove or check the addresses that bounced, then launch again. If the rate is still too high, it pauses again.
It says the schedule ended
The campaign reached its end date. Open the Mailboxes tab, click Schedule, pick a later date under Ends, then launch again.
It says paused and gives no reason
You or a teammate paused it, or the Sales Agent running it was paused. Click Launch campaign, or choose Resume from the menu next to the campaign on the Campaigns page.
It says Outside its sending schedule
Today is before the campaign's start date or outside the days and hours it sends. It starts on its own when the time comes, or you can change the dates under Schedule.
It says Waiting for leads
No lead is due an email right now. Everyone is waiting between emails or has finished. Add more leads to keep it going.
It says At the campaign's daily limit
The campaign sent as many emails today as its daily cap allows. It carries on after midnight UTC. To change the cap, use Daily send cap for this campaign under Deliverability on the Mailboxes tab.
It says Every mailbox is at its limit
None of the campaign's email accounts can send right now. Each one is at its daily limit, outside its sending hours, paused or disconnected. Open Email Accounts and check each one. A paused or disconnected account says why on its card.
It says Held by warm-up
Warm-up is paused or held on one of the campaign's email accounts, and an account does not send campaigns while that is so. Click Open, then resume warm-up or reconnect the account.
It says Held by domain posture
A domain you send from is on a blacklist, or its SPF, DKIM or DMARC is failing and your settings say to hold sending. Click Open to see the domain and fix it.
It says Held by an open incident
Your Deliverability Agent found a problem with one of the accounts and is holding it. Click Open to see the incident.
It says Leads suppressed
Some leads are on your suppression list, for example because they unsubscribed or bounced, so they are never emailed. The rest of the campaign keeps sending.
It says Unverified leads held
These leads were imported without checking their addresses, so they wait. Turn on Send to unverified leads under Sending rules on the Mailboxes tab, or import them again with checking on.
It says Sending is on hold
You have used every send your credits allow. Your campaigns wait where they are. Buy a credit pack or SpamCipher ONE and sending starts again within about 15 minutes.
My email account says Account on hold
Sending is on hold for the whole workspace. Contact support to restore it.
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