Team roles and what each can do

Owner, Admin and Member, what each role may change, and how to give someone a role

Updated 11 October 2026

Everyone in a workspace has one of three roles. A Member does the work: campaigns, leads, replies, checks. An Admin also runs the team and the agents. The Owner is the one person who pays and can hand the workspace to someone else. Roles are per workspace, so the same person can be an Admin in one and a Member in another.

Note: Member: everything in Outreach, the CRM, Super Search, Email Validation, Inbox Management and Integrations. Cannot invite or remove people, change anyone's role, change what agents or Cipher AI may do without asking, or touch billing.

Note: Admin: everything a Member can, plus inviting and removing members, changing roles below Owner, the agents' approval policy, and what Cipher AI may run without asking.

Note: Owner: everything an Admin can, plus the plan, credits, the card and invoices, renaming the workspace, and making another member the Owner. There is one Owner.

Note: Seats: SpamCipher ONE includes 3 members; other plans include 1. Each extra member is $25 a month, added on the members page.

Before you start

You are the Owner or an Admin, to change roles
About 3 minutes

See and change roles

Step 1: Open the members page

Click your name at the bottom of the left menu, then Settings, or open Preferences in the CRM menu and choose Workspace & members.
Under Team Members, each person is listed with their role.

Step 2: Invite someone with a role

Under Add new member, type their email address, pick Member or Admin, and click Invite. They get an email with a link that works for 24 hours.
The count above shows how many member places the plan includes and how many are used. Past that, each new member adds a seat.

Step 3: Change a role, or remove someone

Next to a member, pick a new role from the list, or remove them. Removing someone keeps everything they made; it only ends their access.
To hand over the workspace, the Owner picks Owner for someone else and becomes an Admin.

Troubleshooting

I cannot see Add new member

Only the Owner and Admins invite. Ask one of them to invite your teammate, or to make you an Admin.

The invitation link does not work

Links work for 24 hours and only for the address invited. Under Pending Invitations, cancel it and invite again.

I need to leave a workspace

Ask the Owner or an Admin to remove you. An Owner must hand the workspace to someone else first.

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