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How to read and answer replies in Unibox

Every reply to every mailbox lands in one inbox, where you read it, label it and answer from the mailbox that received it

Updated 11 October 2026

Unibox collects what every connected mailbox receives: replies to your campaigns, out-of-office notes, bounces. You read and answer from here, and the answer goes out from the mailbox the reply came to, so the thread stays whole. Labels keep track of where each conversation stands, and a reply from someone stops their sequence on its own.

Note: Primary holds the replies worth your time. Out-of-office notes, bounces and other automatic mail go under Others, so your Inbox is only people.
Note: A reply stops the sequence. Once someone answers, no more follow-ups go to them from that campaign.
Note: Labels such as Interested, Meeting booked and Not interested are set by you, or by the AI Reply Agent when you have one. They feed the CRM pipeline and the campaign's reports.

Before you start

  • A connected mailbox that has received a reply
  • About 5 minutes

Find a reply

Step 1: Open Unibox

  • In the left menu, point to the paper plane icon to open Outreach.
  • Click Unibox.

Step 2: Pick a folder

  • Inbox is everything open. Unread only and Reminders only narrow it. Done holds what you have dealt with, and Sent what went out.
  • Primary lists replies from people. Others holds out-of-office notes, bounces and other automatic mail.
  • Type in the search box to find a conversation by name, address or words in it.

Step 3: Open the conversation

  • Click a message. A star marks a priority reply, and the small text under the sender says which campaign and which mailbox it came to.

Deal with it

Step 4: Read it and label it

  • The reply opens on the right, with the campaign it answers and the mailbox that received it.
  • Click the plus next to the sender's name to give the conversation a label, such as Interested or Not interested. The labels are listed on the left; click one there to see every conversation with it.
  • Mark done takes the conversation out of your Inbox once it needs nothing more. Move puts it in another folder.

Step 5: Reply

  • Click Reply at the bottom. Your answer goes from the mailbox the reply came to, in the same thread.
  • Suggest reply has Cipher AI draft an answer from the conversation and your business details, for you to edit. It uses credits.
  • Write your reply and click Send reply. Add a reminder or assign the conversation to a teammate from the same box.

Step 6: Check for new mail now

  • Replies arrive on their own every few minutes. Click Sync to check every connected mailbox right away.

Troubleshooting

A reply I can see in my mail app is not in Unibox

Click Sync. If it still does not appear, open Email Accounts and check the mailbox is connected and not paused; a mailbox that can no longer sign in cannot be read.

My reply was not sent

The mailbox that received the message must be able to send. Open Email Accounts and look for a paused or disconnected mailbox, then try again.

Someone replied but still got a follow-up

Replies from a different address than the one you emailed are not matched to the lead. Label the conversation and add the new address to Suppressions.

I want replies answered for me

Set up the AI Reply Agent under Cipher Agents. It reads each reply, labels it, drafts an answer in your voice, and sends nothing you have not approved unless you tell it to.