Payouts and statements

We pay partners once a month, on the 15th, by PayPal in US dollars. Every payout comes with a statement listing the commissions it covers, which you can keep as an invoice.

Before you start

• An approved partner or affiliate account
• About 3 minutes

Before your first payout

Step 1: Check Next payout

• On the Overview tab, Next payout shows the next 15th and how much is due.
• Until everything is in place, it lists what is still needed. Click an item to open Get paid.

Step 2: What has to be in place

• Agencies sign the partner agreement and the code of conduct. Affiliates accepted their terms when they applied.
• Everyone adds a PayPal address and tax details under Get paid.
• Your due total must be $50 or more on the 15th, and your partnership must not be paused.

Your payouts

Step 3: Open the Payouts tab

• In your partner area, click Payouts.
• Before your first payout, it says No payouts yet.

Step 4: What each payout shows

• The period it covers, the amount, how it was paid, our payment reference and the date it was paid. Being sent means it is on its way.
• When we send it, you get an email saying your payout is on its way. Allow a few days for it to reach your PayPal account.

Step 5: Download a statement

• Click Download statement beside a payout. It saves the statement to your computer as a web page you can open, print or keep.
• It shows the statement number, the period, who was paid (your legal name and address from your tax details), the payment method and reference, the date paid, your GST/HST number if you gave one, and every commission in the payout with its total.
• Lines marked clawback offset a refunded or disputed payment.

Troubleshooting